Brand standards review at Montana

Front of house

1. 1

   Shopfront and windows clean

   2 of 2 points

   Yes
2. 2

   Menu boards lit and up to date

   2 of 2 points

   Yes
3. 3

   Queue under 5 minutes at peak

   3 of 3 points

   Yes
4. 4

   Allergen matrix displayed at the till

   5 of 5 points

   Yes

Coffee quality

1. 5

   Espresso extraction time

   5 of 5 points

   26 s
2. 6

   Milk textured to standard

   – of 3 points

   N/AEquipment away for servicing
3. 7

   Grinder calibrated today

   0 of 2 points

   NoFailed

   Second time this month.

   • Photo 1

Food safety

1. 8

   Display fridge temperature

   0 of 5 points

   9.5 °CFailedCritical

   Raised with the Site Manager on the day.

   • Photo 1
   • Photo 2
2. 9

   Temperature log kept up to date

   0 of 3 points

   NoFailedCritical

   Re-checked 15 minutes later: no change.

3. 10

   No signs of pest activity

   5 of 5 points

   Yes
4. 11

   Food labelled with prep and use-by dates

   0 of 3 points

   NoFailed

   Second time this month.

Team

1. 12

   Team in full uniform

   0 of 2 points

   NoFailed

   Raised with the Site Manager on the day.

2. 13

   Shift leader on duty

   2 of 2 points

   Yes
3. 14

   Notes for the Site Manager

   Team handled the lunch rush calmly. Keep the bar area tidier.

Signatures

• Lerato DlaminiArea Manager, signed 15:02
• Thabo MahlanguSite Manager, signed 15:02