Brand standards review at Pietermaritzburg

Front of house

1. 1

   Shopfront and windows clean

   2 of 2 points

   Yes
2. 2

   Menu boards lit and up to date

   2 of 2 points

   Yes
3. 3

   Queue under 5 minutes at peak

   3 of 3 points

   Yes
4. 4

   Allergen matrix displayed at the till

   5 of 5 points

   Yes

Coffee quality

1. 5

   Espresso extraction time

   0 of 5 points

   24 sFailed

   Re-checked 15 minutes later: no change.

2. 6

   Milk textured to standard

   3 of 3 points

   Yes
3. 7

   Grinder calibrated today

   2 of 2 points

   Yes

   • Photo 1

Food safety

1. 8

   Display fridge temperature

   5 of 5 points

   2.2 °C

   • Photo 1
   • Photo 2
2. 9

   Temperature log kept up to date

   3 of 3 points

   Yes
3. 10

   No signs of pest activity

   0 of 5 points

   NoFailedCritical

   Shift leader told; fixing now.

4. 11

   Food labelled with prep and use-by dates

   3 of 3 points

   Yes

Team

1. 12

   Team in full uniform

   2 of 2 points

   Yes
2. 13

   Shift leader on duty

   2 of 2 points

   Yes
3. 14

   Notes for the Site Manager

   Team handled the lunch rush calmly. Keep the bar area tidier.

Signatures

• Ayesha NaidooArea Manager, signed 10:26
• Kyle PillayShift leader, signing for the Site Manager, signed 10:26