Brand standards review at Makhanda

Front of house

1. 1

   Shopfront and windows clean

   2 of 2 points

   Yes
2. 2

   Menu boards lit and up to date

   2 of 2 points

   Yes
3. 3

   Queue under 5 minutes at peak

   0 of 3 points

   NoFailed

   Shift leader told; fixing now.

4. 4

   Allergen matrix displayed at the till

   0 of 5 points

   NoFailedCritical

   Second time this month.

Coffee quality

1. 5

   Espresso extraction time

   5 of 5 points

   29 s
2. 6

   Milk textured to standard

   3 of 3 points

   Yes
3. 7

   Grinder calibrated today

   2 of 2 points

   Yes

   • Photo 1

Food safety

1. 8

   Display fridge temperature

   0 of 5 points

   8.2 °CFailedCritical

   Second time this month.

   • Photo 1
2. 9

   Temperature log kept up to date

   3 of 3 points

   Yes
3. 10

   No signs of pest activity

   5 of 5 points

   Yes
4. 11

   Food labelled with prep and use-by dates

   Not asked here: only where “Has a kitchen”

Team

1. 12

   Team in full uniform

   2 of 2 points

   Yes
2. 13

   Shift leader on duty

   2 of 2 points

   Yes
3. 14

   Notes for the Site Manager

   Good energy on the floor and the queue moved well.

Signatures

• Johan BothaArea Manager, signed 12:11
• Lindiwe ZunguShift leader, signing for the Site Manager, signed 12:11